Mermaid Dangle Earrings Hand Painted Glass sterling Silver Reversible 1 1/2 in Vintage

Mermaid Dangle Earrings Hand Painted Glass sterling Silver Reversible 1 1/2 in Vintage offered by brightgemstreasures. Unique looking hand painted on glass mermaid earrings. They are dangle style with wire hooks. Reversible with mermaids on one side and tropical banana trees on the other. Bezel set with a wide band of sterling silver separating each side. They measure approx. 1 1/2" x 5/8". Dates to the 1940s-50s. WWII. Very good condition.
http://dlvr.it/RS13MS

Butterfly Wing Earrings Pine Trees Silver Metal Screw On Backs 1 in Vintage

Butterfly Wing Earrings Pine Trees Silver Metal Screw On Backs 1 in Vintage offered by brightgemstreasures. Pretty butterfly wing earrings. Made with a forest pine tree scene, colors are blue, black and red. They are oval shaped with scalloped frames. Made with silver plated metal with screw on backings. They measure approx. 1" X 5/8". Dates to the 1940s. Mid century earrings.
http://dlvr.it/RS10gG

Turquoise & Copper Cuff Bracelet Wheeler Manufacturing of Lemmon 7″ .0wa

http://dlvr.it/RS0yM5

Mexico Amethyst Sterling Brooch Signed AEM Taxco South West Jewelry Vintage 1960s

Mexico Amethyst Sterling Brooch Signed AEM Taxco South West Jewelry Vintage 1960s offered by brightgems treasures. Unique Mexico Amethyst Sterling Brooch Signed AEM or AE inside a heart for Margo De Taxco. Its signed Mexico, and sterling along with the designer logo. It has 2 round cut bezel set amethyst purple stones in the center of two flower shaped pieces placed together. It measures approx. 2" X 1". Dates to the 1960s. Old Mexican, south western brooch. It weighs 10 grams. Very good condition.
http://dlvr.it/RS0vtw

Curb Chain Silver Bracelet Rhinestone Charm Signed Tupperware 8 in Vintage

Curb Chain Silver Bracelet Rhinestone Charm Signed Tupperware 8 in Vintage offered by brightgemstreasures. Pretty curb chain rhinestone charm bracelet. Toggle style. The clasp says "tupperware". Made with silver metal and clear rhinestones. It measures approx. 8 in long and 1/4 in wide. Charm is 3/4" across. Very nice designer, advertising bracelet. dates to the 1970s. Vintage.
http://dlvr.it/RS0vnd

Red Rose Flower Earrings Plastic Material Green Leaves 1 in Vintage 1940s

Red Rose Flower Earrings Plastic Material Green Leaves 1 in Vintage 1940s offered by brightgemstreasures. Pretty red rose flower earrings with green leaves. Hand painted on some sort of plastic material, most likely celluloid. Screw Back style. They measure approx. 1" X 3/4". Very good condition. Dates to the 1940s-50s.
http://dlvr.it/RRqqbR

Panther Link Necklace Rhinestone Accent Pendant Gold Metal 20 in Vintage

Panther Link Necklace Rhinestone Accent Pendant Gold Metal 20 in Vintage offered by brightgemstreasures. Nice Panther link necklace with rhinestone chevron pendant. Chain is made with panther links using gold plated metal. Closes with a fold over clasp. Unsigned. It measures approx. 20" X 1". Dates to the 1970s. Like new condition.
http://dlvr.it/RRqpSH

Panther Link Bracelet Signed Avon Gold Metal Links 7 1/4 in Vintage

Panther Link Bracelet Signed Avon Gold Metal Links 7 1/4 in Vintage offered by brightgemstreasures. Very nice panther link bracelet. Made with gold metal bar links, and closing with a fold over clasp. The end caps have a smooth solid bar piece. It measures approx. 7 1/4" X 1/2". Dates to the 1970s. Like new condition.
http://dlvr.it/RRqmB7

Chinese Blue White Necklace Glass Beads Two Strands Fancy Clasp 20 in Vintage

Chinese Blue White Necklace Glass Beads Two Strands Fancy Clasp 20 in Vintage offered by brightgemstreasures. Pretty Two strand Chinese blue and white glass or porcelain bead necklace. Beads are oval cut with Chinese characters along with round white and gold connector beads. Closes with a round gold fancy slide in clasp. It measures 20 inches for the neck length. Very nice and in excellent condition. Dates to the 1960s-70s or older.
http://dlvr.it/RRmF26

Sterling Silver Wire Cuff Bracelet Hand Painted Floral Metal Bead Big 2 in W Vintage

Sterling Silver Wire Cuff Bracelet Hand Painted Floral Metal Bead Big 2 in W Vintage offered by brightgemstreasures. Unique looking sterling silver wire cuff bracelet. It has two wires cured and tapered along with a circle wire in the center with a large hand painted metal bead. Painted in green, red and white in an all over floral design. Stone is oblong shaped, reminds me of a peanut shape. Open backed, bezel set. Bead is 1 1/2" X 5/8". Bracelet is 2 inches wide with a 2 1/2" opening across the diameter. Big bracelet. Very good condition.
http://dlvr.it/RRYJCb

Eisenberg Ice Rhinestone Brooch Signed Silver Metal Floral Design 2 in Vintage

Eisenberg Ice Rhinestone Brooch Signed Silver Metal Floral Design 2 in Vintage offered by brightgemstreasures. Pretty Eisenberg Ice signed brooch pin. Made with clear rhinestones in round, marquise and pave set stones. Prong set, closed back. Made with silver plated metal. It measures approx. 2" X 1 3/8". Floral bouquet design. Dates to the 1960s-70s. Very good condition.
http://dlvr.it/RRYCjY

Temple Goddess Pendant Necklace Silver Gold Metal Blue Rhinestone Eyes Vintage

Temple Goddess Pendant Necklace Silver Gold Metal Blue Rhinestone Eyes Vintage offered by brightgemstreasures. Amazing Goddess pendant, I think shes from India or Indonesia. She has a beautiful head dress, earrings, and blue rhinestone eyes in silver plated metal. Placed on a hammered gold metal background piece. Pendant measures approx. 4 1/2" X 3". Big and bold. Comes with a gold twisted metal rope chain with fold over clasp. Chain is 24 inch long. Makes a statement. Very good condition, dates to the 1960s-70s.
http://dlvr.it/RRVXDW

White Tassel Bead Pendant Necklace Signed Emmons Long Gold Chain 28 in Vintage

White Tassel Bead Pendant Necklace Signed Emmons Long Gold Chain 28 in Vintage offered by brightgemstreasures. Pretty long tassel pendant gold chain necklace. The pendant has 6 white long lucite beads with a large white bead marquise cut center stone framed in gold filigree. Chain is a long curb style closing with hook clasp. Signed Emmons on a round hang tag. Pendant measures approx. 3" X 2 1/2". Chain is 28 in long. Dates to the 1960s. Like new condition.
http://dlvr.it/RRV4JY

Wedding Cake Bead Necklace Red White Crystals Filigree Caps 20 in Vintage

Wedding Cake Bead Necklace Red White Crystals Filigree Caps 20 in Vintage offered by brightgemstreasures. Beautiful red and white clear crystal bead necklace. Often called wedding cake beads. Each bead is capped with brass filigree ends attached with anchor hooks. Closes with a barrel clasp. The beads measure approx. 20 mm X 12 mm. like a festive light display. It measures approx. 20 inches long, very good condition. Dates to the 1970s.
http://dlvr.it/RRV215

Yellow Crystal Glass Brooch Faceted Stones Gold Metal Floral Design 3 in Vintage

Yellow Crystal Glass Brooch Faceted Stones Gold Metal Floral Design 3 in Vintage offered by brightgemstreasures. Beautiful yellow crystal glass bead brooch. It has 3 stones seated in filigree petals as the prongs. Made with gold plated etched metal for the stem and accent pieces. Pretty floral design. Its large measuring approx. 3" X 1 3/4". Not signed but designer quality none the less. Dates to the 1970s. Like new condition.
http://dlvr.it/RRV0Hh

#citrinebibnecklace #glassstones #bibchokernecklace #multistrandnecklace #artdeconecklace #goldchains #citrinerhinestones #brightgemstreasures

#citrinebibnecklace #glassstones #bibchokernecklace #multistrandnecklace #artdeconecklace #goldchains #citrinerhinestones #brightgemstreasures
http://dlvr.it/RRRbk5

Citrine Glass Bib Necklace Choker 5 Strands Fancy Clasp 16 in Vintage Art deco

Citrine Glass Bib Necklace Choker 5 Strands Fancy Clasp 16 in Vintage Art deco offered by brightgemstreasures. Pretty citrine orange glass bib necklace. The necklace is choker length for the neck, and the drop is 20 inches. It has 5 strands, multi strand necklace two with stones, and 3 are gold chains, graduated lengths. The stones are large, round cut, open on both sides, along with teardrop glass bead accents. Closes with a huge fancy book style slide in clasp. Beautiful art deco, mid century necklace. Unsigned beauty, designer quality. November birthstone, summer, fall. Like new condition.
http://dlvr.it/RRRYV7

Art Deco Brooch Yellow Orange Rhinestones Triangular Shape Silver Cast Metal 3 in Vintage

Art Deco Brooch Yellow Orange Rhinestones Triangular Shape Silver Cast Metal 3" BIG Vintage presented by Brightgems Treasures. This is a beauty. It has yellow orange color oval cut rhinestones covering the entire surface all bezel or paste set. Back is closed and made using the old silver cast metal. Pin fastener is in good working order. bright and sparkly great to wear for the Fall Autumn season. Its quite large measuring approx. 3" X 1 1/2". Triangular shaped. Very good condition no issues. Dates to the 1930s-40s.
http://dlvr.it/RRPJ4R

Tortoise Abalone Shell Owl Brooch Pendant 925 Sterling Silver Taxco Mexico 2 in Vintage

Tortoise Abalone Shell Owl Brooch Pendant 925 Sterling Silver Taxco Mexico 2 in Vintage offered by brightgemstreasures. Unique looking owl brooch pendant. Made with tortoise shell and abalone shell for the owls body, seated on a branch. Made with 925 sterling silver. Stamped logo on the back for Taxco, Hecho En Mexico and 925. Triangle shaped. Can be worn as a pendant, needs a chain. I have chains if interested. but its mainly a brooch. It measures approx. 2" X 1 1/". Dates to the 1960s-70s. Very good condition.
http://dlvr.it/RRNlz6

Bohemian Belt Buckle Multi Color Enamel Paint Brass Metal 4 in Art Deco Vintage

Bohemian Belt Buckle Multi Color Enamel Paint Brass Metal 4 in Art Deco Vintage offered by brightgemstreasures. Unique Egyptian revival art deco belt buckle. two pieces hooked at the back with two belt loops. Made with brass metal and colorful enamel paint in red, blue, yellow green and more. Unique swirl patterns, rectangle shaped. They measure approx. 4" X 2" large buckle. Boho, hippie, art deco, flapper, festive fun belt buckle. Dates to the 1930s-40s. Very good condition.
http://dlvr.it/RRNh9N

Juliana Pastel Brooch D&E Verified Pink Yellow Lavender Flowers Layered 2.5 in Vintage

Juliana Pastel Brooch D&E Verified Pink Yellow Lavender Flowers Layered 2.5 in Vintage offered by brightgemstreasures. Beautiful Juliana pastel brooch for Spring and Easter. Its made with pink, lavender, and yellow rhinestones in two layers. The top layer has 5 flower wheels plus the center flower, bottom layer has spiked teardrop pointed in yellow stones. very unusual brooch. Made with gold plated metal. It measures approx. 2 1/2" both ways, dates to the 1970s. Like new condition.
http://dlvr.it/RRNYyG

Brass Floral Belt Buckle Pink Rhinestone 4 Layers 3 3/4 in Art Deco Vintage

Brass Floral Belt Buckle Pink Rhinestone 4 Layers 3 3/4 in Art Deco Vintage offered by brightgemstreasures. Pretty art deco belt buckle, two piece set. Made with 4 layers or tiers of brass metal etched leaves with a single pink rhinestone accent. Hooks in the back and has two belt loops. It measures approx. 3 3/4" X 2". Dates to the 1930s-40s or older. Very good condition.
http://dlvr.it/RRKvMz

#bsk brooch #pearlgoldbrooch #flower brooch

#bsk brooch #pearlgoldbrooch #flower brooch
http://dlvr.it/RRK8C3

Orange Glass Beads Flapper Necklace Brass Hooks 48 in Boho Victorian Vintage

Orange Glass Beads Flapper Necklace Brass Hooks 48 in Boho Victorian Vintage offered by brightgemstreasures. Pretty orange striated glass bead necklace. Flapper length. Beads are oval shaped and measure approx. 7 X 5 mms. Attached with brass anchor twisted links. It measures approx. 40 inches long. Dates to the 1920s-30s. Victorian, art deco bead necklace. Antique, heirloom beads.
http://dlvr.it/RRK5ZZ

Amber Pendant Necklace Orange Glass Beads Art Deco 30 in Vintage

Amber Pendant Necklace Orange Glass Beads Art Deco 30 in Vintage offered by brightgemstreasures. Nice old Amber Pendant Necklace with Orange Glass Beads. Bead are round cut, irregular cut, oval and teardrop shapes. connected with anchor hooks. Closes with a gold filigree slide in box clasp. Large oval teardrop pendant suspended from the beaded necklace. Its long measuring approx. 30 inches. Art deco era, dates to the 1930s-40s or older. Antique, vintage beaded necklace pendant.
http://dlvr.it/RRGC59

Blue Art Glass Pendant Necklace Signed AVON Gold Metal Heart Scrolls 30 in Vintage

Blue Art Glass Pendant Necklace Signed AVON Gold Metal Heart Scrolls 30 in Vintage offered by brightgemstreasures. Beautiful Blue Art Glass Pendant Necklace Signed AVON on the chain clasp. Its big, pendant is 2 3/4 inch and the chain is 30 inches long. Pendant has a large bright blue art glass stone, oval cut, prong set, and open backed. Cobalt blue color. Framed with a gold heart scrolls in a diamond shape frame. Blue stone is deep set like 3 D. Wide gold plated frame piece attached to the heart scrolls. In addition, it has like blue rhinestones as accents, and on the bale. very ornate and fancy. The chain is made with gold metal curb links, closing with a spring ring clasp. The pendant looks like Juliana, but the hang tag is marked Avon? Chain could be a replacement. Very high end, designer pendant. Dates to the 1970s.
http://dlvr.it/RRG8V3

Gold Omega Choker Necklace Signed MONET 16 in Vintage 1950s

Gold Omega Choker Necklace Signed MONET 16 in Vintage 1950s offered by brightgemstreasures. Neat gold metal stretchy omega chain. Choker Necklace. Signed Monet on back of clasp. Closes with fold over clasp. It measures approx. 16" X 5/8". Tapered ends. Designer signer. Dates to the 1950s-60s. Nice to wear with a pair of jeans, sweater, turtleneck, or open necked shirt. Mid century jewelry.
http://dlvr.it/RRG6ZJ

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http://dlvr.it/RR6M98

#redbeadnecklace #redbeads #roundbeads #longbeads #flapperbeads #graduatedbeads #plasticbeads #brightgemstreasures #shopnow #vintageshop #etsyshop

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http://dlvr.it/RR6KLQ

#silverrosebrooch #repoussebrooch #ArtNouveaubrooch #antiquebrooch #heirloombrooch #flowerbrooch #brightgemstreasures #shopnow #vintageshop #etsyshop

#silverrosebrooch #repoussebrooch #ArtNouveaubrooch #antiquebrooch #heirloombrooch #flowerbrooch #brightgemstreasures #shopnow #vintageshop #etsyshop
http://dlvr.it/RR6JZY

#sarahcoventry #pendantnecklace #ambercitrine #maltesecrosspendant #goldpendant #brightgemstreasures #shopnow #vintageshop #etsyshop

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http://dlvr.it/RR6HhV

#aquabluenecklace #midcenturynecklace #tasselnecklace #danglenecklace #designersigned #brightgemstreasures #shopnow #vintageshop #etsyshop

#aquabluenecklace #midcenturynecklace #tasselnecklace #danglenecklace #designersigned #brightgemstreasures #shopnow #vintageshop #etsyshop
http://dlvr.it/RR3GTt

Victorian Brooch Pink Stone Etched Gold Floral Scalloped Frame 1 3/4 in Vintage 1900s

Victorian Brooch Pink Stone Etched Gold Floral Scalloped Frame 1 3/4 in Vintage 1900s offered by brightgemstreasures. Beautiful Victorian, Art Nouveau brooch. It has a large pinkish lavender oval cut stone, prong set, and open backed. Framed with a scalloped etched floral design frame with open circles. There are 6 small gold flowers attached around the frame. Very unique feature, ornate design. The gold metal is very bright and rich looking, not sure of metal content, but its not brass? Handcrafted, not made by machine. It has an old style C clasp closure. It measures approx. 1 3/4" X 1 3/8". Very good condition. Dates to the 1900s-1920s. Antique, heirloom, brooch.
http://dlvr.it/RR0kkM

Red Rhinestone Leaf Brooch Clear Stone Accents Silver Metal 2 1/2 in Vintage

Red Rhinestone Leaf Brooch Clear Stone Accents Silver Metal 2 1/2 in Vintage offered by brightgemstreasures. Pretty red clear rhinestone leaf brooch. Stones are marquise and round cut, one baguette on the stem. All pong set, closed backed. Made with silver plated metal. It measures approx. 2 1/2" X 1 1/2". Dates to the 1970s. Like new condition. Woodland, floral, leaf brooch.
http://dlvr.it/RR0jcX

Nugget Stone Beaded Necklace Amethyst, Agate, Quartz, Malachite 22 in Vintage

Nugget Stone Beaded Necklace Amethyst, Agate, Quartz, Malachite 22 in Vintage offered by brightgemstreasures. Pretty multi color nugget stone beaded necklace. Stones are irregular shaped in amethyst, quartz, rose quartz, malachite, agate, and tiger eye. Hand strung on wire, closes with a barrel clasp. Native American, southwestern beaded necklace. It measures approx. 22 in long. Dates to the 1970s. Boho, hippie, festival beads.
http://dlvr.it/RR0BXZ

Turquoise Nugget Bead Necklace 925 Sterling Silver Fetish Birds 18 in Vintage

Turquoise Nugget Bead Necklace 925 Sterling Silver Fetish Birds 18 in Vintage offered by brightgemstreasures. Nice turquoise nugget bead necklace. It has liquid silver beads on a wire chain with silver fetish bird accents. The bottom turquoise stone measures approx. 12 mm X 8 mm. with silver ribbed bead side pieces. Closes with a spring ring clasp. It measures approx. 18 inches long. Dates to the 1960s-70s. Native american, southwestern.
http://dlvr.it/RR08BW

Turquoise Coral Pendant Signed John White Native American 925 Sterling Silver Vintage

Turquoise Coral Pendant Signed John White Native American 925 Sterling Silver Vintage offered by brightgemstreasures. Amazing designer signed John White, Navajo pendant. Teardrop shaped with turquoise and coral stones, bezel set, claw foot setting, closed backed. Oval shaped. Marked with Indian symbols. Tests positive for 925 sterling silver. Coms with a sterling silver cable chain closing with spring ring clasp. Pendant is 1 3/4" X 1" and the chain is 19 inches long. Dates to the 1960s-70s. Very good condition. Southwestern jewelry.
http://dlvr.it/RR06N2

Shell Bead Bib Necklace Earring Set MOP Pastel Colored Glass 16.5 in Vintage

Shell Bead Bib Necklace Earring Set MOP Pastel Colored Glass 16.5" Vintage offered by brightgems treasures. Pretty Shell Bead Bib Necklace Earring Set. Made with Pastel colored glass spiked beads. Made to look like shell. It does have mother of pearl, mop, in addition the the glass beads. String on string with a hook and tail clasp. It has 3 strands for the bib, and it measures approx. 16 1/2" long. Bib is 3" X 7.5". Very nice for Spring and summer. Beach wear, tropical, vacation, Hawaii, fashion, statement, bib necklace, beaded Necklace shell necklace. Boho hippie style. Very good like new condition. Dates to the 1960s-70s
http://dlvr.it/RQy17k

Gold Statement Earrings Signed Robin Kahn Ribbed Metal Cushion Clip Ons Vintage 1980s

Gold Statement Earrings Signed Robin Kahn Ribbed Metal Cushion Clip Ons Vintage 1980s offered by brightgems treasures. Amazing Gold Statement Earrings Signed Robin Kahn. Big Gold Plated Ribbed Metal earrings in a triangular shape. Clip on backings with comfort cushions. Designer, high fashion earrings. They measure approx. 1 1/2" both ways. Dates to the 1980s. Brand new condition. Great for the Holidays, gift giving, runway ready, or just to wear to make a statement.
http://dlvr.it/RQxSsG

#bluedressclip #bluehileotropestones #dressclip #brassclip #ArtNouveau #furclip #brightgemstreasures #shopnow #vintageshop #etsyshop

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http://dlvr.it/RQtDT9

#bluegreenbrooch #clusterbrooch #floralbrooch #designerbrooch #highendbrooch #layeredbrooch #brightgemstreasures #shopnow #vintageshop #etsyshop

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http://dlvr.it/RQtDPQ

#bluegreenbrooch #clusterbrooch #floralbrooch #designerbrooch #highendbrooch #layeredbrooch #artdecobrooch #brightgemstreasures #shopnow #vintageshop #etsyshop

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http://dlvr.it/RQtCn3

Turquoise Necklace 15 Strand Torsade Nugget Beads Native American Tribal 24 in Vintage

Turquoise Necklace 15 Strand Torsade Nugget Beads Native American Tribal 24 in Vintage offered by brightgemstreasures. Beautiful handcrafted Native American Indian multi strand turquoise necklace. Made with turquoise nugget beads, not plastic, real turquoise. There are 15 strands, braided at the ends with 3 looped closures and button clasp. Torsade style. It measures approx. 24 inches long, but is adjustable. All handmade tribal bead necklace. Most likely Navajo. Southwestern bead necklace.
http://dlvr.it/RQsy6S

Turquoise Concho Belt Glass Stones Silver Metal Beads 32 in Vintage Southwestern

Turquoise Concho Belt Glass Stones Silver Metal Beads 32 in Vintage Southwestern offered by brightgemstreasures. Neat Turquoise Concho Belt with round blue glass stones, bezel set. Each concho has a stone in the center, round cut with silver beads and braided trim. Connected with curved bar lines, closes with a hook clasp. It measures approx. 32" X 1". Dates to the 1960s. Very good condition. Native American, southwest, belt, necklace.
http://dlvr.it/RQsw3v

Juliana D&E Brooch Orange Topaz Rhinestones Gold Metal 2 3/4 in Vintage

Juliana D&E Brooch Orange Topaz Rhinestones Gold Metal 2 3/4 in Vintage offered by brightgemstreasures. Pretty Floral design Juliana D&E brooch. Made with marquise and round cut stones, cup cake and 4 prong settings. Big and bold. Open backed. Made with gold plated metal. It measures approx. 2 3/4" X 1 1/2". Like new condition, dates to the 1970s. High end, designer brooch.
http://dlvr.it/RQpC1H

Topaz Amber Rhinestone Brooch Signed Weiss Leaf Design Gold Metal 3 in Vintage

Topaz Amber Rhinestone Brooch Signed Weiss Leaf Design Gold Metal 3 in Vintage offered by brightgemstreasures. Pretty Signed Weiss brooch. Made with pave set topaz amber rhinestones, closed backed. Shaped like a leaf with stem, and curled tip. Made with gold plated metal. It measures approx. 3" X 1". Big and pretty. Great for summer, or autumn. Like new condition. dates to the 1960s. Designer signed, leaf, woodland, rhinestone, brooch.
http://dlvr.it/RQp9Sj

Pearl Marcasite Brooch Signed KJL by Avon Silver Floral Design 3 in Vintage

Pearl Marcasite Brooch Signed KJL by Avon Silver Floral Design 3 in Vintage offered by brightgemstreasures. Pretty Marcasite pearl flower design brooch. Signed KJL for Avon. Its big measuring approx. 3" X 1 1/2". Silver plated metal with a rhinestone accent stone in the center of the flower.. Beautiful curved leaves and tulip shaped pearl flowers. Like new condition. Dates to the 1980s. Designer signed.
http://dlvr.it/RQp7Ny

Juliana D&E Brooch Green Rhinestones Japanned Metal Flowers Silver Metal 2 1/4 in Vintage

Juliana D&E Brooch Green Rhinestones Japanned Metal Flowers Silver Metal 2 1/4" Vintage offered by brightgems treasures. Verified DeLizza & Elster Juliana brooch. Features three tones of green rhinestones, the marquis cuts are a grass green, The cushion cut rounds are in two sizes, small brilliants interspersed within the marquis cut stones and larger rounds making up the body of the wreath. These cushions are all in a deep, peridot green. Finally there are forest green brilliant cut rounds set into the Japanned metal flowers. The layered design adds great depth of field to the brooch, making it very appealing to the eye. The Japanned enamel metal is what is called a 'wire over' treatment and features a vine and leaf motif. Unusual brooch with great quality and style. The built in pin back is in perfect working order with a rolling safety clasp. It measures approx. 2 1/4" X 1 1/2". Very good like new condition.
http://dlvr.it/RQlLGW

#pendantnecklace #turquoisecoralpendant #bohopendant #brightgemstreasures #shopnow #vintageshop #etsyshop

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http://dlvr.it/RQlL3M

How To Deal With Customer Complaints

Dealing with Customer Complaints

Here's how to keep your cool, and make the best of a difficult situation.

BY SARAH BROWN · JUNE 11, 2012 · 0 COMMENTS AND 3 REACTIONS
TAGGED IN: CUSTOMER SERVICE, SELLING, SPOTLIGHT

As on online seller, keeping customers happy should be a top priority. But there’s always going to be the occasional problem or the customer who simply likes to complain.

Most customer concerns arise from issues dealing with cost, available options, speed, quality or a product that arrives broken. You might also have trouble receiving payment from your customer. The way you interact with these customers, from beginning to end, will show them how much you value their business.

The first thing to do is try to avoid any possible complaints by clearly advertising your product and communicating your policies. Provide information about your company’s return policy, as well as payment and shipping options. By explaining your expectations in advance, you protect yourself, reduce any potential surprises on your customers’ end and provide a level of trust for shoppers. It’s also helpful to supply a list of FAQs, which could answer potential questions and reduce the amount of email inquiries you might receive.

Acknowledge any mistakes that have been made, apologize if necessary and begin working toward a solution

Be friendly

Even in a virtual world, you, as the business owner, are like a host to those guests who enter your store. You want to come across as warm and respectful. If a customer comes to you with a complaint, be patient.

An important way to deal with a difficult customer is to maintain a friendly, professional tone. One trick is to smile while you talk. Now, we know shoppers can’t see you when they’re in your virtual store or browsing through your listings, but let your service do the smiling for you. Be understanding when they ask questions and put yourself in your buyers’ shoes. Let your emails smile for you by personalizing your messages and ending them with a sing off like “sincerely” or “kind regards.” Not only does this make your voice come across as friendly, but the task of “holding a smile” also helps you stay focused on remaining calm.

Usually if someone is upset, it’s because they feel they’ve been wronged in some way. With this in mind, don’t take complaints personally.

“When you do take it personally, your emotional state changes,” says Kurt Newman, co-founder of Sales Consultants. Your breathing changes, you end up in a stressed state and then you react rather than respond.

One of the main reasons why customers go elsewhere is rude service. Not only will they look elsewhere for their shopping needs, but they’ll also tell friends and family about their bad experiences. That’s why it’s crucial to be nice.

Be engaged

When dealing with an unhappy customer, stay actively engaged with them. That means you should turn away from any distractions around you and actively listen to what they’re saying.

“Part of active listening is to totally switch off, in terms of what is going on around you, whether it’s other people, noises and whatever else,” Newman says. “Totally focus on that particular customer.”

Empathize with the customer and don’t place the blame on your supplier, the postal service or elsewhere. Simply acknowledge any mistakes that have been made, apologize if necessary and begin working toward a solution.

It helps if you write down the details, ask questions and restate what you hear the problem is. When you’re actively listening, it’s easier to identify the heart of the problem. Sometimes it’s just a matter of misunderstanding. By acknowledging the customer and their complaint, they will likely move away from an emotional state to a more rational one.

As a professional merchant, you have the right to stick to your policies, but you may also negotiate a mutually agreeable outcome

Be responsive

One advantage as an online seller is that you get to manage a flexible schedule. However, it’s still important to regularly access your email and voice messages. If customers try to contact you with any concerns, they will appreciate your quick response. On the flip side, it doesn’t take long in this era of instant-gratification to lose your customer to another seller who will respond at the pace they want.

Part of being a responsive seller is to offer solutions to a customer’s complaint. Depending on the circumstance, the solution might be in the form of a refund, credit or exchange. You could also ask the customer what they feel would be a reasonable solution.

This doesn’t mean you cater to their terms. As a professional merchant, you have the right to stick to your policies, but you may also negotiate a mutually agreeable outcome, if you choose. Once an agreement has been made, communicate your proposed plan of action and the timeframe it will take to complete the task. When you clearly communicate your expectations and your understanding about what the problem is, your customer will feel valued.

Once you’ve settled the problem, follow up with your customer. Did their package arrive on time? Do they have more questions or needs? This is the sort of business management that shows you care about your product and your customer.

Finally, be sure to make a mental note of the problems you encounter. Keep an open mind and be willing to improve yourself and your business practices. Again, though, sometimes you’ll just have customers who are never happy. If you sense this early in the transaction, consider not doing business with them. eBay sellers have the ability to block buyers who pose a risk for difficult transactions.

In the end, if you do your best to maintain a solid, professional attitude, you will gain confidence with every transaction you make and continue building a loyal customer base.

ABOUT THE AUTHOR

Sarah Brown is a staff writer intern at TheOnlineSeller.com. Currently a journalism student at Chico State, Sarah is also a budding online entrepreneur, having recently launched two Web businesses and her own line of handmade products.